Warranty

Our Warranty

Wire America, LLC warrants that products sold will conform to the specifications stated at the time of purchase and will be free from defects in materials and workmanship. This is the exclusive warranty provided by Wire America, LLC.

Warranty coverage follows the original manufacturer's stated warranty period for the applicable product, but in no case will coverage extend beyond one (1) year from the date of shipment. Customers may request specific manufacturer warranty terms in writing at the time of purchase.

Our exclusive remedy under this warranty is to repair or replace the defective product, at our discretion. This warranty does not cover labor, removal, or reinstallation costs, and our liability under this warranty is limited to the original purchase price of the product. This warranty supersedes all other warranties, express or implied.

Modifications, improper installation, or misuse of the product voids this warranty.

Defective or Damaged on Arrival

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or not what you ordered, so we can evaluate the issue under our Refund and Return Policy. Include photos and your order number.

How to Make a Warranty Claim

  1. Email help@wireamerica.com with your order number, the product affected, photos, and a description of the issue.
  2. Our team will confirm applicable warranty coverage and next steps, including any required manufacturer claim process.
  3. Claims must be reported within the applicable warranty period, or within 12 months of the shipment date, whichever occurs first.

What Is Not Covered

  • Normal wear and tear.
  • Products that have been improperly cut, altered, stored, or installed contrary to the manufacturer's instructions or applicable electrical codes. (Standard cutting to length at time of purchase is not considered alteration.)
  • Damage caused by misuse, negligence, unusual operating conditions, or improper installation.
  • Damage occurring in transit or from causes unrelated to a defect in materials or workmanship.
  • Installation costs incurred before a defect is identified, or costs related to attempted repairs performed without our authorization.
  • Costs related to the removal or reinstallation of a product later found to be defective.
  • Any damages not directly and solely caused by a defect in materials or workmanship.

Questions

Wire America, LLC Phone: (833) 268-8644 (Monday–Friday, 8:30 AM–5:00 PM CST) Email: help@wireamerica.com